Warranty

Thank you for choosing Vellut Platinum. We stand behind the quality of our technology and are proud to offer you a Limited Lifetime Warranty on your Vellut Platinum IPL Handset.

What This Warranty Covers:

This warranty covers manufacturer defects in materials and workmanship under normal, intended use for the lifetime of the product from the original date of purchase.

If your handset becomes defective due to a manufacturing fault, we will repair it, replace it with a new device, or provide an equivalent product at our discretion, just pay the shipping cost. Once your replacement is approved, we will provide you with the return address and detailed instructions to complete the process smoothly.

What This Warranty Does Not Cover:

• Damage caused by misuse, abuse, accidents, or alterations.
• Normal wear and tear, including cosmetic damage (scratches, discoloration).
• Damage from use with incompatible power sources or accessories.
• Products not purchased directly from Vellut or an authorized retailer.
• Use of the device in a commercial or salon setting.

How to Claim:

To initiate a warranty claim, please fill out our Replacement Form

Please return the defective device for inspection.

Limitations:

This warranty is non-transferable and applies only to the original purchaser. Vellut reserves the right to deny warranty claims if the product has been tampered with or damaged due to improper use.

Disclaimer:

Except as provided above, Vellut makes no other warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, Vellut shall not be liable for any incidental, special, or consequential damages.